The site reports the following complaints:
One commuter claimed that a toll collector called him a "f---ing moron" for dropping a dime. Another said a toll-taker spit on his fingers before counting out the driver's change. A toll-taker even offered to flash a female driver to help her stay awake, the documents show.
The head of the toll collectors union insists that toll-takers are more often on the receiving end of abuse from drivers, though.
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