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The FOI Advocate is a compendium of ideas, edited story excerpts and other materials from a variety of Web sites, as well as original concepts and analysis. When the information comes directly from another source, it will be attributed and a link will be provided whenever possible. The blog relies on the accuracy and integrity of the original sources cited. We will correct errors and inaccuracies when we become aware of them.

Saturday, August 01, 2009

More transparency equals more customer satisfaction

ForSee Results conducted survey research that concluded that "perceptions of federal government Web sites' transparency online is an important driver of online satisfaction, which in turn drives trust, future participation and future collaboration," Nextgov reported. ForSee, which issues reports on public opinion about federal Web sites, plans to start using a transparency metric into the satisfaction index as early as next quarter.
Agencies can fulfill the president's vision of open government by posting large amounts of data online quickly and making it easy to find, a group that tracks the public's satisfaction with government Web sites reported on Tuesday.

By boosting the "thoroughness and accessibility of information made available online," or what is described as "online transparency," agencies can achieve the open government principles that President Obama outlined on his first full day in office, according to a report released by ForeSee Results, a market research firm that, in conjunction with the American Customer Satisfaction Index, issues quarterly reports on public opinion about federal Web sites.
More here.

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